Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-
leading capabilities in payment processing, digital wallets and online cash solutions. paysafecard is part of Paysafe Group and global market leader in online prepaid payment methods.
Based in Vienna, the company is internationally active and present in 46 countries around the world.
Your Key Responsibilities :
Technical support to external partners (B2B) during integration of our product with new Business Partner
Troubleshoot, analyse, resolve, track, escalate and document various technical problems
You are a high-quality communicator and you like it to respond to incoming phone calls, web-submissions, e-mails and skype chat to our business partner
Analyse, test and document new products in sandbox & production
Test product functionality after new feature releases
Technical expertise to diagnose and resolve product related problems (read logs)
Create tickets as needed and direct the request for resolution
Work together with other internal departments (Sales, IT, Operations) and external partners
Autonomous technical monitoring of transactions
Support / participate in internal projects (new product and / or product enhancements)
Stand on duty during weekends and after work
Your Qualification :
Competed education in the field of IT (A-levels,apprenticeship)
1-2 year's of previous working experience in Helpdesk, 2nd or 3rd Level Support
Very good German and English skills
Excellent MS-Office knowledge is a must
Basic programming skills are advantagous
Strong communication skills (in person, writing and on the phone)
Customer focused and patient personality
Team-oriented and collaborative attitude as well as beeing able to work independently
Proactive working style and international mindset
Our Offer :
Interesting challenges within an international environment
Open and great working atmosphere, where successes are celebrated together
Flexi-time, mobile working and other great company benefits
International development and career opportunities
An annual gross salary from € 27.000,- with a view to increase based on the qualification and experiance
We look forward to your application!
Please find more information on www.paysafe.com.