Partner Integration & Support Engineer (f/m)
Skrill Limited
vor 55 Tg.

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-

leading capabilities in payment processing, digital wallets and online cash solutions. paysafecard is part of Paysafe Group and global market leader in online prepaid payment methods.

Based in Vienna, the company is internationally active and present in 46 countries around the world.

Your Key Responsibilities :

  • Technical support to external partners (B2B) during integration of our product with new Business Partner
  • Troubleshoot, analyse, resolve, track, escalate and document various technical problems
  • You are a high-quality communicator and you like it to respond to incoming phone calls, web-submissions, e-mails and skype chat to our business partner
  • Analyse, test and document new products in sandbox & production
  • Test product functionality after new feature releases
  • Technical expertise to diagnose and resolve product related problems (read logs)
  • Create tickets as needed and direct the request for resolution
  • Work together with other internal departments (Sales, IT, Operations) and external partners
  • Autonomous technical monitoring of transactions
  • Support / participate in internal projects (new product and / or product enhancements)
  • Stand on duty during weekends and after work
  • Your Qualification :

  • Competed education in the field of IT (A-levels,apprenticeship)
  • 1-2 year's of previous working experience in Helpdesk, 2nd or 3rd Level Support
  • Very good German and English skills
  • Excellent MS-Office knowledge is a must
  • Basic programming skills are advantagous
  • Strong communication skills (in person, writing and on the phone)
  • Customer focused and patient personality
  • Team-oriented and collaborative attitude as well as beeing able to work independently
  • Proactive working style and international mindset
  • Our Offer :

  • Interesting challenges within an international environment
  • Open and great working atmosphere, where successes are celebrated together
  • Flexi-time, mobile working and other great company benefits
  • International development and career opportunities
  • An annual gross salary from € 27.000,- with a view to increase based on the qualification and experiance
  • We look forward to your application!

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