As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.
You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals.
DUTIES & RESPONSIBILITIES
Drive and achieve individual and team objectives and be accountable for sales results
Welcome every Client and provide the best Client experience
Advise Clients across the Brand and all product categories
Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Learn and master Brand and product knowledge
Respect Louis Vuitton Brand standards in terms of grooming and behavior
Follow the company’s policies and procedures
Strong customer empathy and customer service skills
Ability to develop & maintain relationships
Hardworking, self-motivated and driven to meet targets
Ability to work effectively in a team
Fluent German and good level of English are required, working knowledge of another language will be considered as a true asset