People are what make the difference at voestalpine. People who produce, process and refine high-quality steel products in flexible, specialized companies around the world.
People who make our customers’ challenges their own. People with a never-ending drive to search for an even better solution.
It’s people like you who keep voestalpine one step ahead.
Who we are
voestalpine High Performance Metals GmbH is the parent company of the High Performance Metals Division in the voestalpine Group.
We are the global market leader in tool steel and also hold leading positions in high-speed steel, valve steel, special engineering steel and other special grades.
Customers can rely on our well-established brands that have frequently set the standards for the special steel sector over many decades with their innovation and top quality.
As Global CRM Coordinator (f / m) you play a leading role in the global CRM rollout and user support by taking the ownership of initiatives and coordinating all involved parties to ensure that the CRM culture is lived worldwide within the High Performance Metals Division.
Your main tasks will be :
Global CRM Rollout
Support or lead Salesforce (SFDC) CRM rollout projects worldwide
Work in strong cooperation with external IT consultants, IT manager and sales colleagues from local sales organizations
Train the key users of the local sales organizations
Coordinate the user support and error handling in the hyper-care phase after go live
Global CRM Support
Obtain a sound understanding of our business processes and how CRM can support our activities
Coordinate with central live support teams, local IT and Sales & Marketing departments and organize quick support in case of critical problems for running applications
Be able to understand, analyze and categorize an error / user request from a high level
Handle simple system administration tasks
Monitor the service level of the central live support teams
Provide all kinds of trainings (e.g. on-site trainings, webinars, e-learning, etc.) for the users continuously based on request
Run reports and build dashboard to analyze the data in SFDC CRM
Test new functionalities as a key user and give feedback to the development team
Constantly communicate and support the local admins & key users in the local sales companies to ensure high customer adoption of our solution
At least a Bachelor Degree in Business, Marketing & Sales or Management Information System or similar qualification
At least 3 years' relevant experience (especially in building and running CRM applications) in a dynamic and ambitious business environment
Excellent written and verbal English skills
Excellent MS Office Suite skills (Word, Excel, PowerPoint, Visio)
Ideally SAP ERP, SFDC or other equivalent CRM applications
Project management and international communication skills
Self-organized and customer-oriented
Team player with a professional and structured working style
Willingness to do international business trips
What we offer
Salary Package and Benefits : The collective minimum salary agreement for this position is € 2.948,30 brutto (14 x per year).
The actual payment depends on the particular qualification and experience.
Beginning : as soon as possible
If we have sparked your interest, please use our online application form. Our CV - parsing tool makes your application even faster.
We are looking forward to receive your application.
voestalpine - One step ahead.
announcement till 13.08.2018