Manager Customer Success Managers, will support, empower and inspire a team of CSMs across Central EMEA.
The ideal candidate will be customer focused and have a proven track record of managing a Customer Success team that delivers results.
They will be driven to accelerate VMware’s growth in Software-as-a-Service (SaaS) software business by enabling customers to rapidly and successfully adopt our advanced products and technology and realize business value.
Experience with cultivating diverse teams and professional development of a CSM team will also be beneficial.
Recruit, manage, mentor and retain a high performing team by promoting growth in capabilities and careers while prioritising diversity, inclusion and excellence.
Take ownership for all aspects of the post-sales customer experience, ensuring high levels of customer satisfaction and high level of retention.
Taking the initiative to continuously listen to customers and improve the customer experience.
Inspire the team to act as a customer advocate and help build and execute impactful Customer Success Plans that deliver highly successful business outcomes, resulting in customer loyalty, increased adoption of VMware solutions and high NPS.
Optimise the commercial success and growth of the CEMEA business through managing the forecast of renewals and planning of resources.
Develop and cultivate strategic relationships with all stakeholders - customers, partners and internally within VMware.
Evangelise the business value of VMware Customer Success Managers, including speaking at major customer events such as VMworld, Customer Days and Customer Roundtables.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale and develop the Customer Success team.
Skills and Experience
A proven track record managing Customer Success teams (or post-sales account management teams)
Experience owning and optimising Customer Success Plans
Experience collaborating across business units internally and at large enterprises. Demonstratable ability to influence people and form superior customer relationships.
Executive Presence and proven ability to communicate professionally with executive teams, internally and externally, with customers and partners, including CXO-level ability to manage stakeholder interests and navigate customer organizations.
Proven track record of recruiting and developing employees into top performers
8 years of experience in the software industry with a minimum of 3 years in Customer Success, including people management.
BS / BA degree or equivalent and management experience.
Industry knowledge of cloud technologies, virtualization, and end-user computing would be a plus.
Fluent in German
Category : Sales
Subcategory : Services Sales
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2021-06-17