Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business?

Then this one might be for you.We are looking for a talented Customer Support Specialist for 10h on Saturday and Sunday, who will make it easy and effortless for all Bolt users in Austria.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Your daily adventures will include :

Successfully support riders / drivers through multiple channels

Support all Bolt's users and help them get the most out of our apps

Create loyal fans by showing them we really care

Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

Be a key player in building a support team in a challenging growth environment

We are looking for :

Fluency in English and German (bonus points for additional languages), both written and spoken

Understand what does outstanding customer support look like and be ready to go the extra mile

Be always ready to put customers first, be passionate about helping others

Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within BoltPositive and hard working attitude

Be flexible for weekend and holiday work

Positive and hard working attitude

Be a hustler, not stopping after 20 obstacles a day

Why you’ll love it here :

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!