Product Specialist - Flight Plan Manager
Sabre
Vienna, Vienna, AT
vor 1 Tg.

Job Family :

Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world.

At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.

Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

Sabre Flight Operations is looking for a talented Product Specialist to support our airline customers using Sabre Flight Plan Manager, an integrated solution to dispatch flights.

You will be involved in providing our customers with second level specialist support as well as supporting them on larger implementation projects.

You will be dealing with highly complex functional and technical systems and will need your analytical, troubleshooting and diagnostics skills to maximize customer performance, improve satisfaction and be successful in our fast paced customer centric environment.

We are looking for experienced individuals to join our Flight Plan Manager team in Vienna, Austria, or Krakow, Poland, but we are also open to consider other locations in Europe.

ROLE AND RESPONSIBILITIES

  • Understand, troubleshoot, and resolve customers technical concerns
  • Identify and Implement technical solutions and configurations for existing customers
  • Support on larger implementation projects
  • Create and update solution documentation
  • Work on shifts, including weekends
  • Teach and upskill colleagues
  • WHAT WILL YOU ACHIEVE?

  • Satisfy customers, by fast resolution of customer concern and proactive communication
  • Impress team colleagues, with fast technical trouble shooting in large and complex windows environment
  • Get appreciation, for being a team player that supports other team members in a self-organizing team
  • WHAT'S IN IT FOR YOU?

  • An exciting work environment within an international team
  • Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia)
  • Ability to develop industry knowledge about airlines and flight operations
  • A critical position in a growing company using a market leading IT system
  • Job Requirements

    QUALIFICATIONS AND EDUCATION REQUIREMENTS :

  • 3+ years of experience in customer interaction and technical support
  • Aviation background
  • Exceptional customer skills, problem solving and decision-making capabilities
  • Strong communicator, comfortable collaborating with multiple cultures across numerous time zones
  • Proficient English, written and verbal
  • Knowledge of ITIL processes. E.g. Change Management
  • Experience in MS Windows Server, MS SQL Server, Clustering
  • Experience in a scripting language (e.g. PowerShell)
  • Finished technical education (HTL, FH)
  • Ability to work shifts (7 : 30 to 16 : 00; also 10 : 00 to 18 : 00; on rotation), including weekends
  • Disclaimer : The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time.

    The scope of the job may change as necessitated by business requirements.

    We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

    Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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