Technical Account Specialist - Digital Workspace
VMware, Inc
Austria
vor 15 Tg.

Description :

You will build and maintain post sales relationships with VMWare's largest and most complex customers by ensuring successful Workspace One deployment and adoption.

As the Workspace One product specialist, you will provide advice and mentorship to ensure successful ongoing usage and adoption of Workspace One .

Other responsibilities will include :

  • Planning and developing creative solutions to customer requirements using WS1
  • Delivering web based training to user groups to support organizational adoption
  • Undertaking discovery and education activities to find opportunities for WS1 usage across organizational functions and processes
  • Functioning as a frontline technical resource for methodology and informal customer questions
  • Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues and with product management as the customer advocate on product roadmap discussions
  • Maintaining current functional and technical knowledge of AirWatch service
  • Helping to document recognised methodologies in developing and using AirWatch
  • Position requirements :

  • Direct customer advocacy and engagement experience in a post-sales or professional services function
  • Experience in successfully leading customer engagements to completion
  • Customer service oriented believing in teamwork, collaboration, flexibility and initiative
  • Excellent analytical skills with the ability to provide quick resolution to problems
  • High level verbal and written communication skills
  • Demonstrable success in thinking strategically, executing tactically while providing consistent levels of customer happiness and retention in a rapidly changing environment
  • Willingness to travel periodically based on customer and business need (approximately 20%)
  • Fluent in English and German at a Business / Technical level
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