Junior IT Onsite Support (m/f/d)

Segula Technologies

Vienna, Vienna, Austria

vor 4 Tg.

Job Description

Review current knowledge creation process

Share KM process best practices

Diagnose, troubleshoot and solve hardware and software issues

Incident and change management

Diagnostic tool usage

Participate in planned changes, updates and moves by arranging equipment and transferring data

Prioritize and manage all open issues and ensure proper recording

Provide prompt and communicate accurate feedback to client

Follow up with and maintain good relationships with clients to ensure their IT systems are fully functional after troubleshooting

Qualifications

Ongoing higher education in the area of technical support or IT-related studies. Preferably with experience as Desktop Support Engineer or similar role

Experience with Windows 7 / 10, Office 2010, IExplorer, Chrome, Skype, Adobe

Good understanding of computer systems (hard- & software), printers and VICO systems

Good ITIL knowledge required

Ability to work in an international organisation (English communication skills are a must)

German communication skills

Ability to manage her- or him -self to solve complex problems

Remuneration :

The minimum gross annual salary for 38.5 weekly hours for this position is € 32.200, .

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