CARE Contract Manager f/m/d
AVL
Graz
vor 1 Tg.

Your Responsibilities :

  • Is personally accountable for specific customer service contracts (both technically and economically)
  • Ensure fulfillment of Service contract commitments
  • Act as an escalation partner for internal and external stakeholders
  • Ensures internal and external Management Communication regarding customer relationship
  • Has financial responsibility for budget allocation of Customer Service Contracts
  • Monitor customer satisfaction and set improvement activities if needed
  • Ensure a proper level of attention for customer objectives with AVL and align activities with Sales organization
  • Align higher level customer objectives and ITS strategy with GAM, KAM, BDM
  • Review on customer management level the effectiveness of the contract (mid to long term perspective; strategy alignment, roadmaps)
  • Contribute to Continuous Improvement Process (CIP) for Service business and quality
  • Your Profile :

  • HTL / FH / TU of either technical or combination of technical / economical subject
  • Knowledge in managing and maintaining a customer relationship, best case in the area of software services contracts
  • Excellent business behavior and English language skills
  • Good competences in social interaction both internal and external
  • Experienced in self organized working and managing issues across different organizational units
  • Willingness to travel (ca. 30%)
  • Annual Remuneration : Due to the Austrian Equal Treatment Act we are obligated to state the annual gross remuneration (full-time) for this position as a basis for negotiation : EUR44.

    800,-. We will, in any case, offer market-conforming payment taking qualifications and professional experience into account.

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