Account Director

The Luxury Collection

Vienna, Austria, Austria

vor 8 Std.

Posting Date Apr 05, 2022

Job Number 22054140

Job Category Sales & Marketing

Location Hotel Imperial a Luxury Collection Hotel Vienna, Kaerntner Ring 16, Vienna, Austria, Austria VIEW ON MAP

Brand The Luxury Collection

Relocation? N

Position Type Non-Management

Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.

g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.

g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;

anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language;

prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;

support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats;

stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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