Client Support Specialist (relocation to Ireland)
Sowelo Consulting sp. z o.o. sp. k.
Vienna, Austria
vor 16 Tg.

Would you like to work for one of the most recognized companies in the world?

Do you know German?

Then read on because we're looking for people like you to work as Support Engineers.

Our client is one of the best companies when it comes to providing enterprise application software. In their work they are driven by innovative solutions, fairness and creating opportunities for both customers and employees.

The office is located in Galway, Ireland.

You will join a big team of around 100 individuals divided according to products in various fields of expertise. The teams give support in different languages to clients in many countries.

They have contact with clients via phone and email, analyze the bugs and pass them on to the development team. Each day will be different as you will have a chance to work on various problems.

Working on this position will give you a fantastic opportunity to learn new technologies and concepts.

What you will do :

  • Talking with customers through different communication channels
  • Analyzing problems, identifying errors and functionalities that are missing, documenting results and solutions
  • Cooperating with other teams (development and field)
  • Providing regular updates to customers
  • We'd love you to have :

  • Commercial or business university degree
  • Previous customer service experience
  • Understanding of ERP and common business processes
  • Knowledge of most common operating systems, MS Office Suite and basic networking concept
  • Strong analytical and problem-solving skills
  • Very good level of English and German
  • What you can expect :

  • Various training and opportunities for career development
  • Being part of an international team consisting of 63 nationalities
  • Working on world class cloud products and services
  • Relocation support if you're not from Ireland
  • Interested? Send us your CV by applying on this page.

    The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document : "Information regarding the processing of your personal data".

    There you will find how your Personal Data is being processed and what your rights are in connection to this.

    The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no.

    0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no.

    0000671136, our Employees and Subcontractors (jointly referred to as the Company).

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