Application Support Specialist
Spoton Connections
Malta
vor 6 Tg.
source : JobsFactor

Responsibilities :

  • Support of new applications
  • Identify recurring application issues and ensure a permanent solution
  • Communication with end users, provide end user support and training
  • Prioritise and manage multiple open cases at one time
  • Document existing and new setups, workflows and procedures
  • Liaise with vendors to install and test new releases
  • Troubleshoots simple to complex issues as reported by end users
  • Demonstrates initiative and proven follow through skills
  • Manages workload and prioritize to accomplish tasks within agreed timeframes
  • Analyses existing data and metrics to determine trends and performance
  • Requirements :

  • Minimum 1 years’ experience in a similar role
  • SQL scripting and Server Reporting Services (SSRS)
  • Knowledge of object-oriented and test-driven development concepts
  • Strong interpersonal and communication skills
  • Preferred Knowledge and Experience

  • Experience with Therefore Document Management System
  • Working knowledge of Jira
  • Experience with Prince2 methodologies is a plus
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