Technical Support Engineer
Dynatrace
Linz, Austria
vor 7 Std.

Technical Support Engineer (m / f / x)

  • Full time
  • Team : Technical Solutions
  • Linz
  • 4.6 / 5 on kununu
  • Customer Support Troubleshooting Software as a Service Digital Transformation Cloud Monitoring You are passionate about customer communication on a very technical level ?

    You are excited about troubleshooting for our AI-powered monitoring solution? You want to join a global leader that enables digital transformation?

    As a Technical Support Engineer, you will be part of our Global Customer Support team . You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

    Who we are : Dynatrace is a leading software product company founded in Linz, Austria with more than 1,800 employees worldwide.

    Our vision : We believe the world needs software to work perfectly.What we do : Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.

    How we do it : Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

    Your role in the team

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products, and their interactions with diverse customer technology ecosystems
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues via online chat, phone, video conference tool or submitted ticket
  • Work closely with our development and product management teams
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements
  • Your profile

  • College degree in Computer Science, Information Technology or Software Engineering
  • Ideally some professional work experience in software development or in customer services
  • Good knowledge in Java or .NET
  • Strong analytical thinking with a structured approach to problem solving
  • Hands-on Teamplayer and proactive (wo)man of action
  • You will love this job if

  • troubleshooting is your passion .
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 40,500 gross per year based on full-time employment.

    We offer a higher salary in line with qualifications and experience.

    Benefits of becoming one of us :

    cereals

    Check out all our employee benefits here.

    Join us now!

    Apply now recommend this job print job

    Meet our people

    At Dynatrace everybody is very open-minded." Daniela Rabiser

    Technical Product Manager

    Connect with us

    Follow us : Apply online : jobs.dynatrace.at

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