Shared Service Coordinator I
Vienna Headquarters
vor 2 Std.

Job Summary Provides customer service to all associates to include OD’s & Field Staff. Assist Center of Excellence with projects, communication, benefits enrollment, onboarding, data entry and other duties that will overall impact the associate experience.

Coordinates implementation of services, policies and programs through partners with Centers of Excellence and Operations to respond to HR issues and request in a timely manner.

Supports the efficient functioning of HR Operations. Responsible for executing project-level communications plans and strategies.

Essential Duties and Responsibilities

  • Responds to calls, emails, and all associates / customer (internal and external) request timely and accurately
  • Functions as the HR liaisons’’ - point of contact for business requests and problem resolution for all areas in HR Department
  • Manages and triages responses inquiries and escalates more complex questions and issues to the appropriate Center of Excellence member or HR Manager of Business Operations
  • Assist associates and leaders with Dayforce (HRIS System), Guardian, Principal, Cigna inquiries
  • Assist associates with payroll questions with ability to analyze paychecks
  • Assist associates with benefit eligibility questions, benefit plan descriptions, COBRA request, leave of absence, FMLA policies and procedures, and open and close qualifying events for benefit changes
  • Assist associates with benefit enrollment processes to ensure accuracy
  • Assist Center of Excellence Leads in daily tasks and special projects
  • Serves as liaison / advocate between associate and Centers of Excellence
  • Provides support for new hires by answering questions and guiding them to the appropriate resource(s).
  • Assist and maintains data integrity in our HR systems
  • Assist with uploading and updating various MED (MyEyeDr.) web portals like Peopledoc, Myeyeshare, Acuity Logic etc.
  • Assisting Payroll department daily for new hires and other requests as required
  • Responsible for accurately processing HR- related information with confidentiality
  • Provides input and recommendations on process improvements and development supporting innovation and efficiency
  • Assist Talent Acquisitions onboarding and hiring
  • Assist other departments with in MED (MyEyeDr.) on projects as assigned
  • Other duties as assigned by Supervisor and or HR Department (Benefits / Learning & Development / Talent Acquisition / Contract Services / Integrations) Work Experience
  • 1+ year or HR related experience is required
  • 2+ year of customer service, payroll and or other relevant service experience preferred
  • 2+ years of general administrative work experience preferred Education
  • AA or Bachelor’s Degree in HR or related field is preferred Job Skills, Knowledge, Abilities
  • Ability to communicate effectively through various channels
  • Proficient knowledge of Microsoft including MS Word, Excel and PowerPoint
  • Ability to work as part of a team
  • Must possess above average organizational, administrative, verbal and written communication skills
  • Demonstrated ability to work with a high degree of attention to details.
  • Demonstrated success working within an office addressing a variety of requests
  • Demonstrated ability to establish positive rapport and build collegial relationships within various departments of the organization to maximize the efficient flow of information.
  • Demonstrate strong interpersonal and communication skills (oral and written) with the ability to communicate effectively with a broad spectrum of visitors and caller.
  • Proven ability to manage priorities in a fast paced, entrepreneurial environment.
  • Ability to multi-task, set priorities and ensure deadlines are met.
  • Demonstrated proficiency in utilization of automated equipment and systems standard to a general office environment.
  • Strong computer software and data input skills, with high speed and accuracy. Working Conditions
  • Must to able to travel locally 5%
  • Must be able to lift up to 20lbs
  • This position is performed in a traditional office environment
  • Access information using a computer.
  • Effectively communicate with others.
  • Regular, dependable attendance and punctuality are essential.
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