Flights are delayed in Sao Paulo, harvesting has stopped in Johannesburg, or simply a laptop is not booting up in Debrecen Would you enjoy to be part of the team who will resolve similar issues of one of our Fortune 500 international customers while using your language skills?
Are you curious to investigate for a solution when you face a new challenge?If the answer to both questions is yes, perfect! We have the best opportunity for you here in TATA Consultancy Services!
Function As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with TCS colleagues from around the world.
They will contact you via email, phone, chat or a self-service portal and your task will be to support them in German and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.
However being the single point of contact for the customer your most important responsibility will be to achieve their satisfaction.
Requirements You are the perfect candidate if you :
Offer We offer a colorful and dynamic work environment with :
We are ready to provide the technical and soft skill training necessary to be successful in your position. In addition, you will have access to various well-known online learning platforms.
Our team will support your aspiration in your future personal and professional development.