Digital Site Operations Lead
Ryanair
Vienna, AT
vor 5 Tg.
source : StartUs

Description

Ryanair is Europe’s favourite airline, carrying 142m guests p.a. on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.

a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 34-year safety record.

The Role

Ryanair, Europe’s largest low fares airline, has an excellent opportunity for a highly organised Site Ops Lead join the growing Digital Department.

This is an exciting opportunity to work with one of Europe’s biggest and best digital platforms in a fast paced and challenging environment.

From the cockpit and cabin to our state-of-the-art head office in Dublin, we want bright, talented and enthusiastic people who are passionate, love a challenge and who like to get stuck in.

Reporting to the Head of Digital Marketing, you will :

  • Manage the team who are responsible for the day to day content management of our digital platform and who execute all of the small content management changes that are required to maintain the website and app on a daily and weekly basis.
  • Manage, prioritise and effectively delegate incoming tasks from stakeholders to ensure on time delivery, establishing a workflow that is followed in a meticulous fashion -
  • Stakeholder requests to be met against SLAs for S / M / L initiatives

  • Make sure all new functionalities go live with correct copy, localisations, no truncations, nor over-crowded text. Report on this by sharing weekly release report that illustrates that work gone live is perfect
  • Always strive for superb attention to detail and maintain good house-keeping around the track
  • Communicate dev releases to the Digital Marketing team, communicating how these will impact the team from a marketing, localisation and content management perspective
  • Act as the key point of content between IT and our content managers across the business (the author group) for CMS updates
  • Communicate Content Management System (CMS) downtime and release timings to full Author group
  • Own the activation and deactivation of all CMS functionalities ( toggles ), managing these when required
  • Own the online image and asset library (the Digital Asset Manager / DAM ), ensuring stakeholders file and tag items correctly at all times and the DAM structure is well maintained, archiving when necessary
  • Manage CMS account holders and permissions with stakeholders and IT
  • Own the relationship with the Ryanair localisation partner
  • Report any platform downtime which is encountered by your team to IT efficiently
  • Train newcomers on how to use the CMS
  • Ensuring all stakeholders follow the localisation process with the localisation partner correctly
  • Review the website and app post releases for any potential content / localisation issues and reporting these to the relevant stakeholders
  • Manage new market roll outs with your team and creations when required
  • Carry out twice yearly end of end localisation reviews and optimisations of the platform with your team
  • Maintain CMS How To and component library with new features and functionalities and communiciating these to the author group
  • Ensure we continue to deliver cost efficiencies with our localisation partner
  • Deliver a monthly retrospective on quality issues which occurred throughout the preceding month (e.g. broken links, incorrect copy, missing imagery, items running / not running as per plan), highlighting what next steps are being taken to prevent these issues occurring in future
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