Field Support Engineer
Amaris
Eisenstadt, AUSTRIA
vor 3 Tg.

Our team in Oberwart and Eisenstadt, Austria, is looking for Field Support Engineer to support our clients on IT projects.

Scope of Work :

  • Point of intersection between Project, SDM and Customer
  • Point of intersection between SD and Support Groups(Internal and external)
  • First Escalation instance for technical and operational subjects
  • Solo responsibility for conveyed Services and Projects (internal and external)
  • Technical trainings for user, employees and SDs
  • Support for the SD Support Groups (internal and external) with complex issues
  • Coordination of the timely implementation of requirements
  • Assessment of demand and support for services and partner firms
  • Tasks :

  • Transportation, Transfer, Installation of Desktop PCs, NBs, Printer and Special Hardware
  • Field Support for user requests, disruptions and mediarooms for all external and internal clients locations
  • Troubleshooting per phone and also on site and also the independent appointment coordination with the users until problem resolution
  • Running software and hardware configurations, error analyze and also updates
  • Cable management for PC Workspaces and also 2nd Level Remote and Field Support
  • Collaboration with diverse IT Projects
  • Caring for the Databank entries (CMDB) for hardware installations / migration and demontages
  • Warehouse Management (Replacements for Hardware, Orders, organizing repairs)
  • Documentation and creation of tutorials (exp : installation of new software)
  • Issues troubleshooting and solutions delivery
  • AD Management (User creation, group permissions)
  • Exchange Management (Mails whitelisting)
  • Installation of Clients per SCCM with Win / Linux
  • Drivelock (Software that blocks all USB Devices, Whitelisting of USB Devices when security policies are met etc)
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