2nd Level Application Support Engineer (m/f)
Iventa
Wien
vor 12 Std.

Our partner is a global company and market leader in the fiel of tax free services.

Responsibilities :

  • Resolving assigned incidents within SLA’s
  • Providing 2nd and basic 3rd level support for the assigned IT services
  • Initiating and Driving problem management activities in order to permanently remove incident root causes
  • Cooperating with external vendors and internal departments who act as additional 3rd level support
  • Maintaining effective communication channels with all parties involved
  • Provide procedures, check lists and other documents for the Service Center (1st level support) and other stake holders (feed the solutions and known errors database)
  • Planning, documenting and performing changes and extensions for the applications managed
  • Requirements :

  • Relevant IT educational background
  • Experience in an application support role, ideally experience with supporting Windows OS and SQL Servers, ERP / Processing systems
  • Solid database know how (MS SQL or Oracle)
  • Good understanding of SQL query tools and reporting tools
  • Basic ability to debug VBA and Power Shell and batch code is a must
  • Support experience for Splunk, SQL Server and Citrix based applications of advantage
  • Desirable : ITIL certification
  • Excellent command of English
  • Strong analytical, problem-solving and organizational skills
  • Excellent communication skills, paired with hands-on-mentality
  • General willingness to travel
  • Willingness to work as on call engineer (24 hour on call duty)
  • What our client offers :

  • Work in a fast growing international company with most state of the art office environment
  • Development and potential to grow
  • Multi-cultural environment with inspiring colleagues from many different countries
  • Employee referral program and employee suggestion program
  • Teambuilding, Team events, Christmas Party
  • The annual gross salary starts from EUR 30.000,- depending on experience and qualifications.

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