Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion.
European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.
The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.
Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence.
Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.
Role & Responsibilities
As Senior Consultant (m / f / d) in the Enterprise Service Management field with focus on ServiceNow, you are responsible for the following activities :
Digitization, development and implementation of service processes for our enterprise customers. We provide digitization of all processes of the value chain of a company
Together with our sales department, you are responsible for :
Consultation and analysis of the business processes
Preparation and implementation of functional design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements
Creation of creative system designs, solution recommendations and concepts
Product selection and license consulting
End-to-end responsibility for the implementation of the ESM solution
You actively take on the role of a consultant in the quotation process and are responsible for all design and implementation activities
Conception, creation and implementation of customer-specific showcases in the internal innovation laboratory (Business Technology& Innovation Center - BTIC)
Technical leadership in implementation projects
Advise clients on their digital transformation
You possess in-depth knowledge and have 5+ years experience in the field of business process engineering
5+ years experience in the mapping and implementation of business processes in current tools (ServiceNow, BMC, CA, HPSM)
Knowledge of LDAP, VPN, SSL and related technologies
Practical experience of 5+ years in the role of a consultant and job specific knowledge
Knowledge and 3+ years’ experience in the field of Agile project management, Consultative selling, Organisational consulting, Automation, SLA management, Reporting and / or Documentation
Experience in the area of enterprise service management is of advantage
Ideally you are ServiceNow certified
Other preferable skills
High level of interest in modern ITSM, ITOM, HR, CSM solutions
Identify trends at an early stage and convert them into solutions
Concrete understanding of business processes and key performance indicators
Value challenges & successfully master them with the help of a high degree of initiative and willingness to learn
Team player and able to openly engage with other colleagues
Holistic and solution-orientated mindset
Exude confidence when engaging with clients
Fluency in both English and German is a must
Willingness and availability to travel
A unique opportunity to step into a job role, which is on high demand in the market
Challenging tasks in a diverse and demanding environment
Flexible working hours and home office
Professional career opportunities
Various fringe benefits
The salary will be set depending on your educational background as well as your further qualifications, starting from € 75.
000, - annually (full time basis).
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.