Field Service Representative, Business Aircraft, Vienna, Austria
Bombardier
Vienna, VIE, AT
vor 1 Std.

Field Service Representative, Business Aircraft, Vienna, Austria-VIE00116

Description

BOMBARDIER Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficeincy, reliability and safety.

We are a global organization focused on working together with a team spirit. In your role, you will :

  • Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer.
  • Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer.

  • Interact with and provide support to all levels of the Customers organization and preferred service facility, including but not limited to Owners, CEO / COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
  • Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo, Bombardier Customer Services commitment and the Corporation Promise
  • Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer.
  • Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
  • Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices.
  • Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis.
  • Be available 24 hours a day, 7 days a week to assist any and all customer issues as required.
  • Set priorities and effectively escalate concerns within the Customers organization and within Bombardier.
  • Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same.
  • Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
  • Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise.
  • Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operator’s facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities.
  • Job Posting

    17.01.2022, 2 : 06 : 51 PM

    Ongoing

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