International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity?
At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues with exciting new issues for us to tackle such as digitalisation and changing customer needs.
Join us on our journey. We create the new digital-only Retail banking business line as part of the Raiffeisen Bank International with the seat in Vienna.
We are looking now for curious, hardworking and experienced team players to strengthen our team to build it up and later run the business.
We are the team of professionals with a start-up culture in charge of one of largest digital innovation projects in our banking Group.
We have plans to build new digital banking end-to-end customer journeys and plan to roll the service out across multiple CEE countries.
First, you will drive the solution development by providing analysis, insights and requirements and later will take care of growing the business.
We think, this is the unique, and maybe once per life opportunity, to build something new and great and be part of it as one of the first grounders.
What you can expect :
Work out the CEE market entry strategy for digital e2e unsecured personal loan, incl. target customer needs discovery, competition benchmarking, mystery shopping, product value proposition, market research, market testing, way of product communication in a digital space and product digital e2e distribution
Define and systematically build up new distribution network for digital e2e unsecured personal loan, with focus on revenue sharing models with 3rd parties, affiliates and brokers.
Actively search for and make deals with partners extending the product distribution network and the market reach to maximum
Actively manage sale funnels minimizing prospects drop off in various stages of the loan digital sales process maximizing conversion
Be responsible for digital e2e consumer loan sales KPIs and customer relationship KPIs
Manage distribution partners performance and relationships
Test new sales approaches, channels, partners and communication messages, propose sales process enhancements, simplification or streamlining growing sales
Analyse CEE markets for new relevant financial innovations and business practices, keep track on global market benchmarks and competitors’ digital products sales achievements
Support Product Owners in developing and extending the product backlog in association with sales & distribution including integration with partners, Affiliates or Brokers
Design and build up the customer relationship management abilities striving for exceptional customer sales and post-sales experience, attrition mitigation and maximization of x-sell.
Thru analysis of customer data bring a deep understanding of customer needs, behavior, preferences, satisfaction and feedback to further enhance sales thru innovated value proposition and customer experience
Manage customer life-cycle from contracting until product closure or repayment with focus on event-based communication / interactions with customer
Be in charge of designing, execution / testing, as well as for results of x-sell and up-sell campaigns, run semi / automated using digital means of communication e.g. a loan top-up
What you bring to the table :
7+ years experience in retail banking or similar products sales & distribution
Advanced selling, communication and negotiation skills; experience in making deals and keeping relationships with distribution partners
Digital savvy, great orientation in digital / neo banking industry, recent financial innovations and digital marketing communication
Experience in driving a market research and market testing; Polish market experience is an advantage
Experience in retail banking or similar products sales & distribution in a digital space is a big advantage
Experience in consumer lending industry is a big advantage
Customer Relationship Management experience in a financial services or similar industry, including Advanced Data Analytics techniques is an advantage
Command of CRM tools for tracking and analysing customer behavior, app usage, web analytics, campaign management (e.g.
Salesforce) is an advantage
Fluent English and Polish
What we offer :
You’ll work in an international agile team with a start-up culture
You’ll benefit from flexible working arrangements and determine your own work-life balance
You’ll benefit from the very latest in tailored professional development
You’ll earn an appropriate salary starting at EUR 60.000 gross p.a. including overtime
RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.
We are looking forward to receiving your online application!