Department : Customer Operations
Job Title : Support Delivery and Quality Manager Bet
Reports To (title) : Director of Operations
Career Level : CL4
Location : REMOTE / Office
Hours of Work : Full time (40 hours per week)
Line Management Responsibility : Yes
WHAT’S YOUR NEW ROLE ABOUT?
As a Support, Delivery & Quality Manager for Bet , you will be responsible for the delivery, quality, and support of our betting data from product to client.
The management of the Bet team is broken down into three main operational areas. Support, Delivery & Quality. You will be responsible for these operational areas across all bet products.
You will be responsible for the Betting data along its journey from collection, delivery, quality, and all within the business of sport work rhythm.
Being comfortable discussing our data and how best to support it, directly with stakeholders across the business is essential.
Being the strategic advisor of customer support for our betting products, an SDQ Manager will be both the voice of the support team across the business to key stakeholders and business partners, and the leader of the support team’s direction, process, and quality.
Quality Responsible for the management of the QMS team who in turn are responsible for the data collected at Stats Perform.
This includes data from multiple sports and requires a detailed understanding of how a QMS should work and ensuring all the steps taken by the team are with the goal of making the data collection teams continually improve using a data driven approach
Data delivery and how well we do it, is also under the management of the SDQ manager. You will manage the Customer Support Specialists and work with them to ensure support process is best in class and any incident patterns or product flaws are identified and corrected.
Readiness through product fixes, support education and capacity management.
HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)
DO YOU HAVE THESE ESSENTIALS?
HERE’S A LITTLE MORE ABOUT US
Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting, and team performance.
With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software.
As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams, and leagues.