ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.
We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is currently seeking an enterprise account executive to join the sales team in Vienna, who will be responsible for supporting and generating new business with a defined set of ServiceNow’s enterprise accounts (new and existing).
What you get to do in this role :
Build and manage relationships within existing clients and new in Central Eastern Europe with focus countries Poland, Hungary and Czech Republic, whilst managing to achieve sales quotas for allocated accounts on a quarterly and annual basis by :
Providing strategic leadership to clients
Managing all Executive relationships between ServiceNow and our clients
Orchestrating development of accounts, including development & management of the resources worldwide
Building trust & deep multi-tiered relationships through our customers, from project / IT teams to CxO level
Managing expectations and building capabilities within clients and with ServiceNow to ensure the customer experience is consistently world class
Understanding client business needs, and continually aligning engagement to new and existing business needs where ServiceNow can positively impact client satisfaction
Achieving financial targets set out for the given set of customers, including Licenses, Renewals & Professional Services
Developing win-win propositions for ServiceNow and our customers to achieve growth targets
Leading ServiceNow engagement across the accounts, including sales teams in other geographies / territories to develop opportunities
Ensuring appropriate technical alignment (pre and post sales) to enable customers
Partnering with Professional Services and Support to ensure appropriate engagements are managed appropriately, from design, implementation to support.
In order to be successful in this role, we need someone who has :
Excellent client management experience including aligning account strategies to revenue opportunities
Large account experience and track record of driving significant dollar revenue streams
Experience in generating new revenue from existing accounts whilst ensuring exceptional Customer Satisfaction
Previous sales experience gained within software or IT sales organization
Experience of selling SaaS, PaaS and / or ITSM solutions highly advantageous
Demonstrable track record with customer in Central and Eastern Europe
Professional English plus fluency in one language among Polish, Czech / Slovakian
Executive level relationship management
Ability to understand the 'bigger picture' and the business drivers around IT
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.