Customer Service - German Speaker (Relocation to Lisbon)
HCL Technologies
Salzburg, Austria
vor 3 Tg.
source : Europe Language Jobs

Description

Service Desk Agent - German Speaker

HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

Job Description

As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems

Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams

Coordinate regular calls with the client for refills and upgrades to product accessories

Process both client-generated and internally generated service request tickets within specified delivery times

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database

Flexibility to take on additional tasks as directed by Team Lead

Requirements

Qualifications & Experience

High School Degree, GED or equivalent

Bachelor’s Degree in any related field is preferred

Minimum 1 year of experience in customer support

Required Language Thresholds :

German (C2 : Native-Level Fluency)

English (B2 : Independent User Level)

Skills & Knowledge

Knowledge of computers and MS Office

Working knowledge of a customer focused environment

Effective interactive skills and ability to work as part of a team

Resilient under pressure and adaptable to unseen work demands

Flexible attitude towards working patterns including early starts, & Bank Holidays

Competitive Salary

Meal Allowance on Card

Career Progression Opportunities

Parenthood Program

Well rounded Health and Life Insurance Packages

On-site gym : includes indoor pool access, fitness classes, and a football pitch

Staff Canteen with varied food options and river-facing balcony seating

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