JOB OVERVIEW : Responsible for the day-to-day operation of a specific bar, providing service to both external and internal guests by performing the following duties :
POSITION DESCRIPTION :
Prepares and serves alcoholic and non-alcoholic beverages for guests and for staff to serve to guests.
Verifies all guests that purchase alcohol are at least 21 years of age.
Follows all established recipes and procedures in beverage preparation.
Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
Takes orders and delivers food and beverage in a timely manner.
Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
Maintains cleanliness of bar, glassware, utensils, counters, and ashtrays.
Cleans up spilled drinks, excess liquid, broken glass, other debris, etc. in a timely manner.
Tracks items that were spilled or wasted.
Acts as a final check on the quality of food and beverage items before they are served to guests, including appropriate garnishes and condiments.
Assists with stocking the bars initially with liquor, beer, wine, juices, mixes, glassware, utensils, cocktail napkins, fresh - cut fruit, garnishes, etc.
Provides aid to the barbacks in re-stocking and maintaining par levels of those items.
Conducts inventory of all liquor and bar related supplies.
Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
Maintains satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
Completes all opening, running, and closing duties as assigned.
Follows proper ordering procedures to maintain appropriate par levels of all bar related products.
Ensures that alcohol is consumed in designated areas only.
Assists management in training new Staff Members within their department, when applicable.
Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests;
establishes rapport with all guests through name recognition.
Notifies manager / supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Adheres to responsible alcohol service established by company policy.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Adheres to all company policies and procedures as established in the Staff Member Handbook.
SKILLS / EXPERIENCE :
One to three years experience as a bartender required (high-volume environment preferred); or equivalent combination of education and experience.
Good written and verbal communication skills.
Ability to interact professionally with other departments and outside contacts.
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision making abilities.
Ability to free-pour to recipe specs and has extensive knowledge of mixed cocktails and frozen drink mixing.
Must be at least the minimum age required to serve alcohol as determined by applicable state law.
EDUCATIONAL REQUIREMENTS :
High school degree or GED preferred
Health permit / food safety and alcohol awareness certification; staff member is required to obtain cards individually and provide proof of possession prior to first day of employment
The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in a fast-paced, high energy, and physically demanding environment.
Must be able to spend 100% of working time standing, walking, and reaching.
Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
Feeling or grasping objects of different size and shape.
Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and / or up to 30 pounds of force frequently.
Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
Hearing sounds at normal speaking levels with or without correction.
Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.