Service Fulfilment Operations Developer / Trunkline responsible (f/m/d) 40h/w - IKEA Distribution Services GmbH & Co OG
Wien (Vösendorf/SCS), Austria
vor 3 Tg.


  • You are a team player and to enable change is easy for you
  • You like thinking out of the box
  • You like to work with different stakeholders to make things happen
  • You have a passion for analysing figures and flows
  • You work in a very structured way and have affinity to deliver in time
  • You are passionate on working with IT-tools and supporting the whole Service Fulfilment team as superuser
  • About your abilities

  • You are analytical process and service-oriented thinking when acting and proposing solutions
  • You are good in building relationships across the organisation and having influence and personal impact by using good communication and negotiation skill
  • You have profound knowledge of relevant IT systems / solutions or the interest and eagerness to learn and develop
  • You have the ability to apply analytical process oriented thinking including planning and maintaining work process
  • You have very good knowledge of IKEA processes within the supply chain
  • You have an understanding of KPIs used for success measures
  • You have successfully led projects or processes on country / market / national level
  • You have 2-4 years working experience preferably in a matrix organization or logistics (DC, CDC, Store)
  • You are a problem solver and love to improve ways of working
  • You are fluent in German, written and verbal and have very good English skills

    In your role as Service Fulfilment Operations Developer you take responsibility for the performance of assigned service partners and secure excellence in logistical operational performance in close cooperation and negotiation with the service partners to enable a collaborative mind-set.

    You take ownership for short- and mid-term operational capacities and operational development of assigned internal / external service partners.

    In the daily operations you take the lead and overall responsibility for operational excellence, performance and resulting in a relevant, effective and sustainable service offer to perform with excellence today, tomorrow and over time.

    You secure service execution according to set KPIs and you are striving for high performance at lowest cost acting in a responsible way.

    You communicate actively with all involved stakeholders (e.g. external partners like carriers and service providers, internal stakeholders like Store Fulfilment Operations, Fulfilment Development & Multichannel Network, Customer).

    Data management and the correct system set-up is part of your role. You focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks.

    You contribute with knowledge and expertise to optimal multichannel development and tendering activities and through that secure efficiency and implementing improvements on the market.

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