As the UX Researcher you will play a vital role in our design team, supporting the innovation in our product through gathering detailed customer insights, helping to effectively and efficiently deliver powerful features to Carv’s digital coaching platform.
You will work directly with our Product Manager and UX / UI designer to drive forward product and cement Carv’s position as leaders in digital coaching.
At Carv you will :
Working with a small agile design with input from the CEO
Lead critical research efforts and conduct multiphase studies in-person and on-snow.
Produce a research roadmap that will inform projects as well as business opportunities
Source participants for user research and testing and handle logistics and schedules around live testing.
Conduct user testing on prototypes, beta, and finished products and features.
Conduct focus groups and 1-on-1 video calls with existing and potential customers to uncover user behaviour patterns
Own and expand upon existing user personas to help ensure feature and business development decisions are anchored to detailed understandings of our customers
Own our automated and manual customer survey initiatives
Work with the data science and software teams to understand analytics data and move the accumulation of user data forward within the company
3+ years overall experience
Passionate about skiing
Proven leadership experience in advocating User Research across teams
Experience writing and conducting user interviews
Experience with remote and in-person user testing methodologies
Experience in reporting on user testing results in a concise and actionable way
Strong quantitative, analytical, and problem-solving skills
Ability to work collaboratively in a team environment
Exceptional communication and storytelling skills
Ability to act autonomously
Experience analysing user interactions with consumer electronics
Experience working in the Sports, Gaming, Educational or other related sectors
Experience and / or interesting in the latest gaming techniques
London or Innsbruck
Gear budget for work-related / enhancing purchases
Option to work from Innsbruck office, and use of Carv’s accommodation there