Provide 2nd level support for Greentube Casino Games and Casino Operator integrations
Provide 2nd level support for the Remote Gaming System
Communicate with business partners
Support new system implementations
Support technical teams internally
Configure the Remote Gaming System and support the complete Games and Operator Integrations life cycles
Analysis, troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries
Maintain procedures and KB articles
Contribute to Incident / Problem Management
Technical education and experience in a customer-facing role
Experience in troubleshooting
Service Management skills and experience with Service Management or ticketing tools such as JIRA, ServiceNow
First MSSQL or database experience, you feel comfortable to query a database
Software development skills are a plus
Scripting knowledge is a plus
Analytical, structured and reliable personality
Ability to prioritize tasks and decide quickly
Remain calm and supportive even in emergency situations
High customer orientation and excellent communication skills
Fluent in English both verbal and written
Challenging tasks in a successful and innovative company based in Belgrade
Large independence in deciding and directing projects
Opportunities for personal development as part of the company’s sustained growth
Flexible working hours and numerous benefits
A competitive monthly gross salary of EUR 1.470,- for applicants with at least first specific experience and willingness to offer a higher salary depending on your professional experience and qualification
US The company Novomatic Serbia employs more than 1,300 people with a large number of specialized experts for games of chance in Serbia, and in 10 years in the market has successfully modernized the Serbian gaming landscape thanks to its offer of innovative solutions and technology.
The company Novomatic Serbia, which operates in our country under the brands "AdmiralClub" and "AdmiralBet", has been spread in the retail network with more than 280 locations across the country.
Thanks to the indisputable quality of the services we provide, we successfully cooperate with all the largest organizers of games of chance in Serbia, being recognized as one of the main pillars in the fast-evolving entertainment industry.
Novomatic Serbia is the subsidiary of the NOVOMATIC Group, one of the largest integrated gaming companies in the world. HOW TO
APPLY If you are interested in this position we are looking forward to your application including motivation letter and CV.
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