Technical 2nd Level Support Engineer (m/f/d) - Serbia

Greentube Internet Entertainment Solutions GmbH

Serbien, AT

vor 1 Tg.

TASKS

Provide 2nd level support for Greentube Casino Games and Casino Operator integrations

Provide 2nd level support for the Remote Gaming System

Communicate with business partners

Support new system implementations

Support technical teams internally

Configure the Remote Gaming System and support the complete Games and Operator Integrations life cycles

Analysis, troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries

Maintain procedures and KB articles

Contribute to Incident / Problem Management

PROFILE

Technical education and experience in a customer-facing role

Experience in troubleshooting

Service Management skills and experience with Service Management or ticketing tools such as JIRA, ServiceNow

First MSSQL or database experience, you feel comfortable to query a database

Software development skills are a plus

Scripting knowledge is a plus

Analytical, structured and reliable personality

Ability to prioritize tasks and decide quickly

Remain calm and supportive even in emergency situations

High customer orientation and excellent communication skills

Fluent in English both verbal and written

OFFER

Challenging tasks in a successful and innovative company based in Belgrade

Large independence in deciding and directing projects

Opportunities for personal development as part of the company’s sustained growth

Flexible working hours and numerous benefits

A competitive monthly gross salary of EUR 1.470,- for applicants with at least first specific experience and willingness to offer a higher salary depending on your professional experience and qualification

ABOUT

US The company Novomatic Serbia employs more than 1,300 people with a large number of specialized experts for games of chance in Serbia, and in 10 years in the market has successfully modernized the Serbian gaming landscape thanks to its offer of innovative solutions and technology.

The company Novomatic Serbia, which operates in our country under the brands "AdmiralClub" and "AdmiralBet", has been spread in the retail network with more than 280 locations across the country.

Thanks to the indisputable quality of the services we provide, we successfully cooperate with all the largest organizers of games of chance in Serbia, being recognized as one of the main pillars in the fast-evolving entertainment industry.

Novomatic Serbia is the subsidiary of the NOVOMATIC Group, one of the largest integrated gaming companies in the world. HOW TO

APPLY If you are interested in this position we are looking forward to your application including motivation letter and CV.

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