IT Support Engineer
Vienna, 9, AT
vor 21 Std.


Hexagon’s IT team are looking for an IT Support Engineer to join the EMEA IT Department. As the Support Engineer your role will be to provide technical assistance and support to our internal users.

This includes coordination and troubleshooting of calls logged in ServiceNow. You will provide services to our employees who have problems with their hardware (desktop, laptops, printers), applications and infrastructure issues.

Your flexible approach and focus on superior service will ensure success in our rapidly changing environment.


  • Taking ownership of logged customer issues and ensure that a solution is delivered
  • Troubleshoot system, desktop / laptop and mobile problems, researching, diagnosing and solving hardware and software incidents
  • Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams
  • Build new or replacement laptops / desktops for employees
  • Provide end-user support for a wide range of IT related problems / concerns
  • Windows Server and Network Administration including system backup
  • Document technical knowledge in procedures, forms, etc.
  • Involvement in special projects as required
  • Qualifications

  • Experience working in a similar position, preferably in a help desk environment
  • Experience with Windows Administration and Networking
  • ITIL tool experience for processing incidents and service requests
  • Knowledge of Windows based computing desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.
  • and typical IT peripheral devices such as printers, scanners, copiers etc.

  • Understanding of Microsoft Active Directory, maintenance of user and computer objects and access rights
  • Understanding of cybersecurity concepts and data security principles
  • Understanding of Cloud Technology (Azure) is an advantage
  • Experience in PowerShell and / or SharePoint is an advantage
  • Competences :

  • Bachelor’s degree in information technology or Computer Science is an advantage
  • Excellent organizational skills with the proven ability to multitask in a busy environment
  • Attention to detail, accuracy and deadlines
  • Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes
  • Strong team player who exercises initiative and independent judgement
  • Excellent English communication skills (oral and written), other European languages are a preference
  • Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior
  • Willing and able to travel in Europe
  • About Hexagon

    Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

    Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous ensuring a scalable, sustainable future.

    empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.

    Hexagon (Nasdaq Stockholm : HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.

    9bn EUR. Learn more at and follow us

    c) 2020 Hexagon AB and / or its subsidiaries and affiliates. All rights reserved.

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