Product Support Engineer
Silvair
Salzburg, Austria
vor 2 Tg.
source : Just Join IT

electronics (junior)

Customer Support (advanced)

About Silvair

Silvair is a company developing innovative IoT technologies for the smart lighting industry. We provide advanced software solutions for wireless lighting control and commercial building automation.

As a leading contributor to the Bluetooth SIG, we drove the development of Bluetooth mesh - a new communication standard for the Internet of Things.

We were the first company in the world to develop a qualified Bluetooth mesh stack, and the first IoT business listed on the Warsaw Stock Exchange.

Now we aim to be the world’s no.1 provider of wireless solutions for professional lighting applications.

Overview

We are looking for an engineer who will be a part of Silvair’s Support Team which is responsible for resolving highly technical, complex issues touching many different areas of our solutions.

You will have a chance to work with Silvair’s top specialists to support robust smart lighting solutions that are rapidly gaining momentum in the lighting industry.

Why us? Benefits we offer

We offer :

  • Private medical care
  • Flexible working time
  • Parking space for employees
  • Leisure zone
  • Internal hackathons
  • Co-financed lunches
  • Integration budget
  • Innovative product
  • Startup culture
  • remote or hybrid work
  • Responsibilities

    We are a vivaciously developing startup with multiple technologies and domains which need to be covered. That’s why we’re on the hunt for a flexible, strongly technical engineer who is not afraid of changing domains.

    You will get a chance to showcase your strengths and find your area of expertise. The dynamic work environment at Silvair will help you find your niche and give you the opportunity to plan, co-create and implement various support-related internal and external processes.

    As you know, we are not a corporation and our support team is a non-traditional one - there’s no first, second or third line.

    You will get a chance to be involved in helping partners every step of the way and debugging of our solutions along with the teams responsible for implementing and development (cloud, hardware, software / firmware solutions, mobile, product).

    Other areas tackle providing workarounds to mitigate product defects and writing product-related documentation.

    Essential job requirements

  • excellent verbal and written English
  • knowledge and experience within the electronic engineering field
  • solid experience with electronic types of equipment, e.g. multimeter, oscilloscope, generator
  • ability to solve problems with strong analytical skills
  • ability to provide product training, recommend improvements to products and processes
  • Nice to have

  • degree in computer science - electronic engineering or equivalent
  • solid experience with Protocol Analyzer Tools
  • experience in the field of embedded systems
  • knowledge of diagnostics, fault tracing and preventive maintenance techniques commonly used in embedded systems would be an advantage.
  • experience in the IoT domain
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