Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.
Key Responsibilities :
Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs
Interact with KOL and proctors
Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
Educate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and / or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management
Responsible for upselling in key strategic accounts working in conjunction with Business Managers
Validate software and hardware updates in the field as applicable
Learns the product(s), physiology, anatomy, applications of the market and Edwards Lifesciences
Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
Other incidental duties
Education and Experience :
3 years years experience of previous related medical device and / or clinical experience required
Bachelor's Degree or equivalent in related field, training experience in clinical / technical environment preferred
Additional Skills :
Proven expertise in MS Office Suite and ability to operate general office machinery
Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
Good problem-solving and critical thinking skills
Moderate knowledge and understanding of cardiovascular science
Moderate understanding of cardiovascular anatomy, pathology and physiology
Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
Ability to manage confidential information with discretion
Strict attention to detail
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast paced environment
Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects
Ability to build productive internal / external working relationships
Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / control