Jet2holidays is the UK’s 2nd largest Tour Operator , providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com .
We have a fantastic opportunity to join our Jet2holidays Team as a Resort Team Leader based in Malta for Summer 2021 .
Reporting into the Destination Manager , the Resort Team Leader will be responsible for leading , motivating and coaching a team of Resort based Customer Helpers to deliver VIP customer service at all times.
You will plan your team’s rosters to ensure they are visiting our customers at their hotels at the optimum times and are on hand to share their great insider knowledge of the resort.
You will suggest recommendations of excursions we provide that match their needs and ensure they have a great holiday.
You will also be the team's first point of contact for advice, as well as working with our local agents and colleagues to help deliver feedback to improve service delivery.
Representing our Jet2holidays' values at all times is essential to the success of this role.
If you love the idea of taking responsibility for our customers’ holiday experience whilst working as One Team , then could be the perfect role for you.
Already living in the destination, or willing to relocate, you’ll know the location inside out and ideally speak the local language confidently, as well as being fluent in English.
To be successful in this role, you will a lready be a driver with your own transport and have previous Team Leader or supervisory experience, ideally gained within the Travel Industry.
You must also have or be able to obtain the required Right to Work documents for Malta.
In return, we offer a competitive salary on a local contract , combined with excellent opportunities for progression in a growing business.