Cards Operations Officer
SpotOn Connections
Malta, Malta
vor 3 Tg.

Responsibilities :

  • Handle daily operational tasks including but not limited to second line customer support requests, invoicing and reconciliations, card loadings and settlements;
  • Monitor customer accounts within pre-defined fraud related patterns, raising the necessary alerts when necessary and as per procedures;
  • Handle customer chargeback requests;
  • Reply to customer emails, in a timely and professional manner;
  • Ensure that customer on-boarding and transaction processing follow the company’s KYC and AML procedures;
  • Assist in card stock management, production and fulfilment;
  • Assist in creation and maintenance of operational procedures and product terms and conditions;
  • Input, maintain and manage customer data within the company’s back-office information systems;
  • Provide reports on a regular basis, as directed or requested by the Manager
  • Assist the Manager in market research and analysis together with the implementation of new projects as required from time to time;
  • Schedule and attend customer meetings with the Manager and record meeting minutes;
  • Provide customers with accurate information regarding the company’s products and services;
  • Keep abreast with current and new legislations, laws, directives and regulations
  • Perform general office duties such as handling of mail, scanning and proper filing;
  • Support internal and external audits;
  • Provide support to the Manager as and when required
  • Requirements :

  • Diploma and / or Bachelor’s degree in Banking, Business, Management or equivalent;
  • Excellent command of English language;
  • An excellent eye for detail and high work standard;
  • The ability to meet deadlines and prioritise effectively;
  • The ability to work proactively, independently, as well as part of a team;
  • Willingness to learn and grow;
  • Be energetic and have a positive attitude;
  • Good knowledge of Microsoft Office tools especially Microsoft Outlook, Word and Excel;
  • Demonstrate good customer service skills;
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