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TourRadar is an early stage, venture-backed marketplace disrupting a $50 billion industry. Revolutionizing how multi-day tours are compared and purchased, we provide travelers with a trusted online marketplace to find and book life-
enriching experiences worldwide. Traditionally, these types of experiences have been predominantly serviced offline by brick and mortar travel agents, but we recognize that it's time to move this industry online and capture global market share through digital reach.
With over 35 different nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers.
Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team.
We are currently looking for a Travel Expert to join our Vienna office .
Please note : this position will require some work on the weekends on a rotating basis*
Your responsibilities :
Handling bookings for customers, which occur online
Chatting with customers via instant messenger, email or by telephone
Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
Answering customer questions and providing information in a professional manner
Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
Encouraging customers to book with us
Excellent product knowledge give the customer confidence that you know and understand our product
Handling booking cancellations, changes, payment issues, and adjustments
Who you are
You have at least 1-2 years of experience in customer care / support and strong sales background / records
Preference shown to travel agents, sales professionals, customer service agents or former tour guides
You have exceptional grammar and communication skills (English)
You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
You have multitasking abilities and capable of handling high volumes of inquiries
Exceptional time and priority management
You are passionate about providing mind-blowing customer service and going that extra mile for our customers
You are sales driven with the ability to sell via phone
You are open-minded, love challenges, enthusiastic to learn and interested in traveling
You don t know the meaning of I can’t find the answer
What can you expect?
International work environment with English as the working language
The stability and excitement of working for a fast scaling Series C funded startup
Regular team outings
Brand new office in the city center (1010 Vienna) including a foosball table and barbecue area
Great career opportunities and individual development plan
Cake on your birthday!