KM & Content Specialist Support
Vienna, Austria
vor 4 Tg.

Job Description

Plan and conduct projects within the support department :

  • Collect and consolidate all business requirements from support department as well as from other involved departments.
  • Ensure correct implementation of those requirements by closely collaborating with the business applications department.
  • Update management and all relevant stakeholders on a regular basis.
  • Planning and conducting testing sessions for new implementations.
  • Working on communication and training strategies for employees and customers.
  • Actively participate in maintaining and improving the content available to support department and customers (Onboarding, Knowledge Base, )
  • Evaluate and prioritize change requests for our support portal and other support related systems / processes in close collaboration with management.
  • Qualifications

  • 2-3 years professional experience in a comparable position
  • First experiences in project management
  • Quick comprehension for processes and systems
  • Good knowledge in ServiceNow, Jira and Confluence is a plus
  • Basic understanding of databases
  • Technical and analytical understanding
  • Hands on mentality
  • Independent and precise working method
  • Excellent English skills - verbal and written
  • Additional Information

    We offer :

  • Market conform salary + success-oriented bonus
  • Favorable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • corporate travel insurance (CTI)
  • Variety of career opportunities and a wide range of tasks
  • permanent, full-time employment
  • This is rare and highly sought after opportunity to be part of a highly talented technical support team within Tricentis.

    If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

    The minimum annual package is € 35.200 for this position.

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