Do you have a native level of German? Are you based in Barcelona? Are you interested in a full-time job located in El Vallés ?
Do you have previous experience in customer service, administration or logistics? Then this is your chance to work in a multinational organisation with a positive working environment!
Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering.
They are building up their new center, heavily investing in structures and multilingual talent.
The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player.
As a Customer Service Representative your key responsibilities will be :
You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.
You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies
You will perform Inbound and outbound communication with our customers / suppliers and within the organisation
You will provide necessary shipping and quality documentation to facilitate shipments and collections of the goods
You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities
You will escalate customer complaints across several communication channels
You are the person we are looking for if :
You have higher education or bachelor’s degree with administrative and / or commercial orientation or equal through experience
You have a Native level of German and an Advanced level of English
You have at least 1 or 2 years’ experience in administration / customer service / logistics
You have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset
You are available to start on September 13th
What we offer :
A permanent full-time job of 40 hours per week
WFH policy to be applied; after 3 months of trial period
Schedule : 8 17h (1h flexibility), from Monday to Friday
Training and internal growth opportunities
Shuttle from FCG and RENFE to the organisation