IT Change Manager (all genders) #ITIL
The future of banking is digital, and IT is the key to this change. Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group, the leading banking group in CEE.
Our service involves run the bank as well as change the bank activities. Our more than 2,000 IT experts and enthusiasts deliver best-in-class IT solutions and services to all Erste Group entities and by this directly to Erste Group’s more than 16 million customers.
Are you ready to work for one of the most innovative and largest IT companies in the CEE region? Then hit the apply now button.
The Service Management and Controls team provides the core processes as well as the central monitoring and reporting for IT operations.
The handling of IT change management is a very essential part of the core processes and crucial for the stability and smooth running of our IT operations.
Embedded in a team of IT Change Managers, decisions are made and communicated in close cooperation with Change Coordinators, experts and stakeholders regarding planning and any special precautionary measures.
Your future tasks in the team
Execution of a structured, precise and target group oriented planning of IT-Changes
Collaboration with and support of the change coordinators throughout the company
Execution of stakeholder communication with special focus on communication processes
Coordination and preparation of information for the management board
Formulation of requirements for an optimal handling of the used workflow supporting tools
Administration of tasks and tools in the area of communication (mailing lists, communication templates, ...)
Continuous consideration of possible process improvements and support for them (by adhering to the latest frameworks of ITIL)
A completed education (HTL, FH, university and / or experience in the bank IT environment)
You bring a high problem-solving ability, speak the language of the different internal and external stakeholders
You understand the IT landscape and have experience in IT Service Management and frameworks such as ITIL and COBIT
You understand how to bring people together, communicate goals and bring about decisions
Experienced in the use of Microsoft 365 applications
You have a very good command of English (German language is an advantage)
You will work for one of the most renowned brands in the country, in a modern and inspiring workplace with ambitious teams
You will have access to the latest tech tools to make your work as effective and enjoyable as possible
Discover and enjoy the of Erste Group
The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 44.
660, gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!
We offer our employees the opportunity to divide their hours between working from home and at the office.
Erste Digital considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.