Ria Financial Services is the third-largest globalmoney transfer company and a division of the North American public companyEuronet Worldwide (Nasdaq : EEFT).
RIA is a global leader in remittances and isa recognized benchmark in both quality and reliability of the service it offersto general public.
We are looking for anenthusiastic Customer Service Representative to join our friendly team at ourEMEA Headquarters in Alcobendas, Madrid.
In this role you would provideinformation to our customers about their transactions and resolve any queriesthey have. Your main responsibilities will include :
Responding viatelephone and email to questions / complaints from agents or final customers(senders or beneficiaries of money transfers), resolving any issues that arise.
Modifying andcorrecting data from orders processed incorrectly.
Maintaining constantcommunication with the correspondent (paying agent in country of destination)via telephone or email in order to resolve complaints.
Managing together withthe accounting department refunds from cancelled orders.
Minimum studies required : high school completed.
Good knowledge of MS Office and Internet Explorer.
At least one year s work experience in customer service or call centre positions.
Advanced level of XXXX and English.
Strong customer service orientation.
Excellent communications skills (both oral and written).
Attention to details.
Flexibility regarding work schedule.