Role Summary : The Remote Service Engineer - Ultrasound (m / f / d) is the European contact for technical escalations, and is responsible for providing expert remote ( 80%) technical support services and training on GE Ultrasound products.
This role also takes accountability and acts as the gatekeeper for generating service readiness when introducing new products to the European market.
We offer a FLEXIBLE work location across all our GE Healthcare offices in EUROPE.Essential Responsibilities : Providing first response and remote solutions where possible to customers experiencing technical Ultrasound systems difficulties, supporting Customers, Sales personnel and Field Engineers remotelyContributing knowledge and maintaining problem solution database (PSDB or equivalent)Championing productivity programs to enhance customer experience, increasing uptime and boosting profitability, acting as change agent and field "expert" for these programsMonitoring product performanceIdentifying (field) process improvements, for example, shortening PM cycle time, increase remote fix rate, etcStrong collaboration with regional technical support teams to drive customer satisfactionSupport and review training material and conduct technical trainings for Field Engineers and Distributors, to support use of remote diagnostic, troubleshooting, corrective and preventive activities Support and facilitate installation and customer escalations (CSOs) at customer sites and remotely Assist to create, validate and roll out innovative digital solutions with the aim to boost Customer experience, open up new revenue streams and / or increase efficiencyQualifications / Requirements : Strong advanced technical experience with the repair, maintenance or remote technical support of Ultrasound equipmentAbility to handle / resolve difficult technical issues and basic level knowledge on network devices Strong customer 1st mentality Excellent analytical skills with the ability to translate complex technical issues in an easy to understand mannerAbility to train / mentor peers, or high willingness to gain expertise accordingly Sense for continuous simplification and improvements in efficiency Strong English, verbal and writtenDesired Characteristics : We offer a FLEXIBLE work location across all our offices in EUROPE!The Austrian Government requires us to state the minimum salary (only relevant if the work location will be in Austria).
For this position the minimum according to collective agreement amounts to €2.851,15 gross per month. Please note that the final compensation package will be decided according to your experience and education and therefore probably be higher.
Please apply online!#LI-DANGELEAbout Us : GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.
We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform.
We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Locations : Austria;Zipf, Bezirk Vöcklabruck;Job SummaryDate posted : 2020-09-11Profession : ServicesEmployment type : Experienced