IT Service Desk / 1st Level Support (m/f/d)
Greentube Internet Entertainment Solutions GmbH
Wien, AT
vor 4 Tg.


  • 1st level support for our users (single point of contact)
  • Receive, process and / or forward all IT-related customer enquiries and error messages of the employees and partners of the company
  • Escalation of complex enquiries to the correct contact person / support team
  • Management of all incident- and request fulfillment-tickets throughout the whole life-cycle
  • Support in the analysis and bug fixing processes as well as the constant communication with the users
  • Installation of new HW / SW in the client area
  • First level support for :
  • Standard software (MS Office, Adobe etc.)
  • Windows- and Mac OS clients
  • Client hardware and printers
  • Diverse applications (after initial training)
  • Set up of new work stations : from user creation to the complete installation of PCs and telephones
  • Support in the maintenance of the system documentation or the KEDB

  • Completed education with an IT-focus (e.g. HTL, college, appropriate apprenticeship, etc.)
  • First work experience in a similar role, with focus on technical support / help desk
  • Very good knowledge of state of the art client standard software (MS Windows, Office, Adobe, etc.)
  • Fundamental technical knowledge (networking, soft- and hardware, AD, client infrastructure)
  • High level of commitment supported by a strong customer- and service oriented way of working
  • Experience with a ticketing system / service management system is an advantage
  • Communicative personality
  • A high level of resilience, even in stressful situations
  • The desire to develop
  • Reliable and accurate work style
  • Very good command of English, both spoken and written; German knowledge is an advantage
  • Beneficial skills and knowledge :

  • Basic certifications : ECDL, ITIL Foundation
  • Interested in new challenges

  • Challenging tasks in a successful and innovative company based in a central location in Vienna
  • Opportunities for personal development as part of the company’s sustained growth
  • A welcoming working environment in a committed and international team of employees from more than 30 countries
  • Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
  • Extensive training by mentors
  • Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
  • Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary.
  • According to 9 Para. 2 GlBG, the minimum collective salary is EUR 27.440,- gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.

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