Customer Service German/Deutsch and Greek/Griechisch (Relocation to Barcelona)
ADAC Servicios de Asistencia España SL
Vienna, Austria
vor 4 Tg.
source : Europe Language Jobs

Description

OUR MED HUB IS GROWING AND NEEDS YOUR SUPPORTDo you want to join a growing team?An interesting and varied job is waiting for you in our Customer Service Center in Barcelona.

Calls for help of ADAC members and customers, when traveling abroad, are received here.Do you have passion for people? You will offer remote assistance, mediating and organizing any required medical assistance.

Provide information over the phone, share your know-how and experience while taking care of the members and insured clients in need and keep calm in any call situation.

  • You have an interest and ability to learn as well as the ability to understand medical issues and express them in a layman´
  • s way. YOUR DAY TO DAY : - Respond to incoming calls, take data, advice and inform members and clients- Perform outbound contacts to mediate or organize, as needed, medical assistance (contacts with hospitals / doctors, provider, etc.

    Support and collaborate in the medical cost containment process- Back Office activities- Participate to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.

    Support in case of in-house projects

    Requirements

    YOUR PROFILE-You have advanced German level and you are fluent in Greek and EnglishYou bring willingness for flexible shift working (public holidays, weekends)You enjoy the contact with peoplehave strong communication skills and empathyYou are comfortable in conflict resolutionYou are a team-player and demonstrate good organizational and prioritization skillsYou are open to learn in continuing training opportunities

    Offer

  • We offer : Permanent Full Time Contract (39h / week) on a long term perspective (part time possible)Entry Salary 22.000 €
  • gross / yearVariable Plus for worked Sunday, Bank-Holiday and Special Bank-HolidayRotating shifts between 7am and 11 pm from Monday to SundayVariable Multi-Skill Plus of up to 20% of yearly gross salary for applied skills (languages, services)Yearly voluntary Bonus of up to 70% of monthly salary based on group objectivesMeal Voucher in value of 1.

    100 € / year Additional Benefits : EAP (Employee Assistance ProgramLanguage ClassesTwice yearly Employee-EventsUnlimited Coffee, Tea and WaterFree Parking SpacesHybrid Working Program - eligible after learning phase up to 50% from HomeOpen minded and employee-oriented working evironmentvaried activity, ongoing training and developmentStructured and paid training for the duration of a couple of weeksCasual Dress Code

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