Senior User Experience Researcher
Am Europlatz ,Vienna,AUT
vor 6 Tg.

Job Description :

We are looking for an experienced UX generalist with strong research background to complete the UX team for a complex business software product suite.

Your responsibilities will stretch from building a network of users to include into UX research activities to designing, organizing and conducting this research, and finally facilitating the use of results.

A secondary requirement will be contributing to the UX design process.

Building a UX research customer base

Customer recruitment for ongoing research activities : setting up and maintaining a list of customers available for research and validation purposes

Organizing and participating in UX research at customer events

Designing & conducting research

Designing, organizing and coordinating research sessions

Researching & preparing customer problems ahead of planning, before they turn into concrete feature requirements

Extracting and prioritizing relevant problem areas and presenting analysis to multiple stakeholders

Validating and analysing design concepts created by UX Designers and Product Owners

Setting up a validation program for implemented solutions

UX Design

Design solutions for user problems, considering the constraints of complex existing products

Build wireframes and visuals designs and collaborate with designers and developers to ensure positive implementation

Advocating UX

Data-driven personas : research and update our existing persona descriptions for use across departments

Training and evangelizing the value of research methods and tools

Designing and facilitating workshops for solution design

An ideal candidate will have the following background :

  • Degree in Human Centered Design and Engineering, User Experience, or a related field or equivalent practical experience.
  • Experience in working on complex business software products (e.g. in the fields of automation, software development or operation, IT management etc.)
  • Qualitative research skills, strong analytical and critical thinking skills.
  • Ability to effectively communicate your research findings and designs to both internal teams and external customers.
  • Familiarity with tools for research, (remote) moderation and facilitation, design.
  • Portfolio of case studies is strongly preferred.
  • If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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