CARE Personal Agent f/m/d
AVL
Graz, AT
vor 5 Std.

YOUR RESPONSIBILITIES :

  • Direct technical liaison between AVL and customers for service contracts worldwide
  • Technical analysis of customer problems and providing support to customers in questions relating to hardware & software of AVL ITS products
  • Regular coordination of open-issue lists with customers either by phone and / or in person
  • Controlling customer communication along the entire solution chain
  • Notifying customers and internal stakeholders about the status of problem-solving measures
  • Acting as an interface to 3rd level support for problem-solving and analysis
  • Recognizing and managing improvement activities between customer and AVL
  • YOUR PROFILE :

  • Graduate of technological studies (secondary technical college / university of applied sciences / university of technology) in the field of electrical engineering and / or software / IT
  • Sound technical understanding of how powertrains work and familiar with the relevant technical testing processes
  • Knowledge of the analysis of software log files; basic C# knowledge would be ideal and an advantage
  • Prior knowledge in the application of AVL automation software (PUMA, Lynx) desirable
  • Good communication skills and experience in customer service an advantage
  • Knowledge of the application of problem-solving methods such as PDCA and 8D
  • Spoken and written command of English and German
  • Readiness to travel internationally (approx. 10%)
  • WE OFFER :

  • Flexitime Regulation
  • Canteen
  • Award-winning Training Programs
  • Health Management
  • Parental Leave Management (Maternity / Paternity Protection & Educational Leave)
  • Annual Remuneration : Due to the Austrian Equal Treatment Act we are obligated to state the annual gross remuneration (full-time) for this position as a basis for negotiation : €50,000.

    00. We will, in any case, offer market-conforming payment taking qualifications and professional experience into account.

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