IT Site Support EMEA (German / English)
ACP Holding Österreich GmbH
vor 6 Tg.

Deine Aufgaben

IT Site Support will be responsible for local and remote site support in our company's offices located in the designated support area.

This role will provide site support by upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our site services.

IT Site Support is the second point of escalation for the resolution of Endpoint and related IT incidents and service requests.

  • Provide IT support to end-users within the EMEA region
  • Travel and provide onsite support to remote sites in EMEA
  • Monitor and maintain IT onsite services to all assigned sites
  • Work collaboratively with the EMEA IT support team and other Global IT Teams on activities and projects related to IT
  • Perform basic incident and problem analysis as required to resolve incidents and requests and escalate as needed
  • Perform hardware and software change requests as assigned
  • Perform "smart hands support" as required
  • Install and maintain local endpoint devices and infrastructure as required
  • Dein Profil

  • Extensive experience in providing IT Endpoint and User support locally and remotely
  • Experience with IT endpoint management. systems, networks, and related technologies
  • Ability to follow installation instructions in installation and troubleshooting Software and applications
  • High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Highly skilled in desk side support and PC break / fix including basic administration of Microsoft 365 systems
  • Strong technical hands-on experience on iOS mobile devices utilizing Microsoft Intune and Office 365 products
  • Good Knowledge of networking, TCP / IP, DNS, DHCP, VPN, and others
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under the Smart Hands’ capability supported by the company
  • Well-versed in the ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
  • Previous experience working with ITIL-based ITSM Service Desk tools
  • Well-versed in IT Asset management and good people handling skills
  • Bilingual in English and German
  • Unser Angebot

  • Sicherer und stabiler Arbeitgeber
  • Spannendes, eigenständiges und herausforderndes Aufgabengebiet mit Selbstverantwortung
  • Guter Teamspirit und kollegiales Miteinander
  • Gehaltsinformation

    Es erwartet Dich eine verantwortungsvolle Tätigkeit mit Zukunftsperspektiven. Das gebotene monatliche Bruttogehalt liegt bei (mind.

    € 2900 - eine Überzahlung ist je nach relevanter Arbeitserfahrung und Qualifikation möglich.

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