Service Fulfilment Operations Specialist (f/m/d), 40h/w - IKEA Distribution Services GmbH & Co OG Wels
vor 1 Tg.

WHO YOU ARE Candidate profile - Default language

  • You have excellent knowledge of relevant IT systems / solutions / tools within service business.
  • You apply analytical process oriented thinking when acting and propose solutions.
  • You have the ability to respond to business and customer needs by providing effective solutions within the area of expertise.
  • You know IKEA processes and service business leading to an excellent customer fulfilment.
  • You understand the customer needs, demands and expectations on the market.
  • You understand KPIs used for success measures for own function. Key responsibilities YOUR RESPONSIBILITIES Key responsibilities (text) You are responsible :
  • for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network connected to service fulfilment including capacity utilisation, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
  • to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting.
  • to define and maintain short and mid-term service and capacity parameters based on available forecasts.
  • for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
  • And you support and contribute :

  • to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well.
  • to the development of operational processes, tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders.
  • Team vision ( title) OUR TEAM WITHIN IKEA Team vision (text) We’re the team behind the scenes that make the IKEA products available to the many people.

    As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.

    If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us.

    We’re passionate about working together to improve the customer experience at IKEA!

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