The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management.
It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services.
The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world.
The Section includes three Units : Network and Telecommunications, Enterprise Systems, and Security Systems.
The purpose of the post is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.
b) a service manager and operation system administrator coordinating services delivery; and (c) a project manager / coordinator soliciting inputs from other specialists and assisting in defining, planning and executing projects.
Functions / Key Results Expected
The service components include the software, hardware and operating systems. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
Provide on-the-job training and guidance to technical staff.
Competencies and Expertise
Name Definition Planning and OrganizingPlans and organizes his / her own work in support of achieving the team or Section’s priorities.
Takes into account potential changes and proposes contingency plans. CommunicationCommunicates orally and in writing in a clear, concise and impartial manner.
Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department / Division’s programme.
Evaluates his / her results realistically, drawing conclusions from lessons learned. TeamworkActively contributes to achieving team results. Supports team decisions.
Name Definition Client orientationHelps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
Commitment to continuous process improvementPlans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices.
Analyses processes and procedures, and proposes improvements. Technical / scientific credibilityEnsures that work is in compliance with internationally accepted professional standards and scientific methods.
Provides scientifically / technically accepted information that is credible and reliable.
Function Name Expertise Description Information TechnologyIT Hardware Installation and MaintenanceExperience in design, install and maintain of IT infrastructure including IT hardware.
Information TechnologyIT SecurityStrong knowledge and experience in design and implementation of IT security in the IT infrastructure.
Information TechnologyInformation SecurityStrong knowledge of Information Security. Information TechnologyProject ManagementExperience in managing IT projects using the best Project Management methodology such as PMP or Prince2.
Information TechnologySystems AdministrationIn-depth technical knowledge of automation and scripting gained through experience in an Enterprise IT environment.
In-depth technical knowledge of Windows Server administration, Active Directory, DNS, DHCP, ADFS, AAD and other standard server services.
Information TechnologySystems AdministrationUp-to-date knowledge of and experience in administering Enterprise on-premise and Cloud systems and leading root cause analysis of IT incidents and problems.
Qualifications, Experience and Language skills
6 weeks' annual vacation, home leave, pension plan and health insurance
Applications from qualified women and candidates from developing countries are encouraged
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority.
The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values) : Integrity, Professionalism and Respect for diversity.
Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
Testing may be part of the recruitment process