Analyst IT Infrastructure
Vienna, Austria
vor 2 Tg.

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services.

We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more safely, more efficiently, and more reliably.

Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 103,000 employees.

For more information, visit

Eaton is looking for an

Analyst IT Infrastructure ,

located in Vienna, Austria.

The primary function of this position is providing support for the client and telecommunications infrastructure within the Vienna site, having an overview of the centralized support for IT applications and systems in order to guarantee timely, reliable and cost-efficient service for employees and customers, assisting in routine work in relation to networks - especially LAN, PCs, servers, telephony and similar systems.

The job holder has a detailed technical understanding of the existing systems, he tests and evaluates systems as part of a team and helps with error analysis.

He creates documentation and develops procedural instructions together with other team members.

The job holder can travel to other locations to represent a colleague in absence, project work and audits as a member of the Site Infrastructure Support (SIS) organization in EMEA.

He is also responsible for working with developers and the Project Management Office (PMO) to work on initiatives that are part of the Eaton Business System (EBS).

Job responsibilities :

  • Provides 1st and 2nd level support for multiple locations with regard to hardware and software in order to offer the customer a (transitional) solution.
  • Participates in projects and leads initiatives as directed by SIS (Site Infrastructure Support).
  • Acts as the main point of contact for client-side support for the Vienna site and supports clients from other locations (remotely).
  • Coordinates, plans, tests, implements and documents application upgrades or patches in order to keep the software in the supported branches up to date.
  • Collects information to ensure compliance with IT key figures.
  • Manages Windows / Intel software and hardware to ensure license compliance and asset management according to Eaton guidelines.
  • Implements software and hardware updates to support IT initiatives and ensure compliance with applicable standards.
  • Looks for ways to increase the efficiency of end users.
  • Maintains the infrastructure to keep downtimes low and the quality of the IT environment high.
  • Provides 1st level server support for local servers to ensure a robust server environment
  • Finds out about current topics in the IT industry.
  • Carries out regular audits in various branches to ensure compliance with IT standards.
  • Provides support during absence of team colleagues as part of the Site Infrastructure Support (SIS) organization in EMEA.
  • Qualifications

  • Vocational education in the IT field with at least 3 years of professional experience; verifiable certifications (ITIL, MCSA or similar) would be a plus
  • Very good knowledge of Microsoft Office and Windows operating systems
  • Good knowledge of networks and telephony
  • Experience in dealing with production systems is an advantage
  • Knowledge of ERP is an advantage
  • Organizational skills
  • Analytical thinking
  • Good communication skills
  • Good German and English language skills
  • Collaborative and teamwork focused style
  • Problem-solving and learning ability
  • What Eaton offers :

  • Competitive compensation and benefits package
  • Excellent working environment safety and ethics are really important for us
  • Culture & Values Eaton is more than the products we invent and produce the way we do business is just as important. At Eaton, our values and culture define who we are both individually and as an organization and direct our activities every day.
  • Inclusion & Diversity Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
  • Education through internal "Eaton University"
  • Depending on the qualification, we offer a compensation according to the Austrian collective bargaining agreement of the electrical and electronics industry in the respective employment group taking into account the years of service in the respective employment group, willingness to overpay depending on the relevant professional experience and qualification.

    We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you’ll find one thing in common.

    It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.

    Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody.

    We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

    Job : Information Technology

    Region : Europe, Middle East, Africa

    Organization : Corporate Sector

    Job Level : Individual Contributor

    Schedule : Full-time

    Is remote work (i.e. working from home or another Eaton facility) allowed for this position? : No

    Does this position offer relocation? : No

    Travel : Yes, 25 % of the Time

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