Customer Engineer - Modern Workplace
Microsoft
Multiple Locations, Austria
vor 4 Tg.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!

Customer Success : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.

To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey.

The core role requires knowledge across the following technologies / areas :

ENABLE customers for successful Microsoft 365 use.

EDUCATE customers to strengthen their Microsoft 365 abilities.

MIGRATE existing on premises Workloads to Microsoft 365.

INNOVATE with new apps and modernize existing solutions.

Responsibilities

  • A Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions.
  • It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions.
  • In this role you will build trusted advisor relationships.
  • You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices.
  • You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud.
  • You will contribute to innovation by creating solutions to solve challenges and realize opportunities.
  • Qualifications

    The candidate will demonstrate the following experience and skills :

    Professional :

    Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions. Proven track record of building relationships with senior IT and business decision makers.

    Ability to explain complex topics in ways that can be understood by technical and business decision makers. Analytical Problem Solving Value Selling Mindset

    Technical skillsets :

    Technical and architectural knowledge in atleast one of the following technologies :

    Exchange (Online / 2013 / 2016 / 2019) and Hybrid Deployment

    Microsoft Teams and Skype for Business Hybrid Deployment

    Preferred (but not a MUST) to have knowledge in any of the below :

    SharePoint (Online / 2013 / 2016 / 2019) and Hybrid Deployment

    Microsoft 365 Security and Compliance (eDiscovery, DLP, MD, OCAS, etc.)

    Microsoft Power Platform (PowerBI / PowerApps / PowerAutomate / PowerVirtualAgents)

    ADFS or other federation services

    Azure Active Directory Connect or MIM

    Enterprise Voice / Unified Communication (SBC, VoIP, PBX)

    Enterprise Networks

    Powershell or Development Skills

    Microsoft 365 licensing plans and features

    Other :

    Willingness to travel between 25% - 50% domestically and / or occasionally internationally

    Depending on the COVID 19 Corporate and Country guidelines - currently Work from Home only.

    Open mindset to work with different cultures and customersStrong TeamplayerFluency in written and spoken German and English.

    Other languages are a PLUS.Ability to communicate with a variety of different audiences and strong presentation skillsEU Drivers License Class B

    We would offer relocation assistance to potential German speaking candidates (subject to conditions & holding current valid permit to stay & work in Europe), who are willing to move to Austria.

    Salary ranges from 67000 to 88500 EUR basic per annum + bonus + benefits depending on experience.

    NextPlay

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