Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!
Customer Success : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey.
The core role requires knowledge across the following technologies / areas :
ENABLE customers for successful Microsoft 365 use.
EDUCATE customers to strengthen their Microsoft 365 abilities.
MIGRATE existing on premises Workloads to Microsoft 365.
INNOVATE with new apps and modernize existing solutions.
Responsibilities
Qualifications
The candidate will demonstrate the following experience and skills :
Professional :
Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions. Proven track record of building relationships with senior IT and business decision makers.
Ability to explain complex topics in ways that can be understood by technical and business decision makers. Analytical Problem Solving Value Selling Mindset
Technical skillsets :
Technical and architectural knowledge in atleast one of the following technologies :
Exchange (Online / 2013 / 2016 / 2019) and Hybrid Deployment
Microsoft Teams and Skype for Business Hybrid Deployment
Preferred (but not a MUST) to have knowledge in any of the below :
SharePoint (Online / 2013 / 2016 / 2019) and Hybrid Deployment
Microsoft 365 Security and Compliance (eDiscovery, DLP, MD, OCAS, etc.)
Microsoft Power Platform (PowerBI / PowerApps / PowerAutomate / PowerVirtualAgents)
ADFS or other federation services
Azure Active Directory Connect or MIM
Enterprise Voice / Unified Communication (SBC, VoIP, PBX)
Enterprise Networks
Powershell or Development Skills
Microsoft 365 licensing plans and features
Other :
Willingness to travel between 25% - 50% domestically and / or occasionally internationally
Depending on the COVID 19 Corporate and Country guidelines - currently Work from Home only.
Open mindset to work with different cultures and customersStrong TeamplayerFluency in written and spoken German and English.
Other languages are a PLUS.Ability to communicate with a variety of different audiences and strong presentation skillsEU Drivers License Class B
We would offer relocation assistance to potential German speaking candidates (subject to conditions & holding current valid permit to stay & work in Europe), who are willing to move to Austria.
Salary ranges from 67000 to 88500 EUR basic per annum + bonus + benefits depending on experience.
NextPlay
