TASKS Your key responsibility in this role is to interact with our customers via the most effective method, ensuring how they want to be communicated with.
Other activities you will be responsible for include :
Creating a strategic support relationship with key stakeholders within our customers’ organisations
Articulating the case for change and helping our customers evolve, driving productive use of our products
Partnering with our Sales and Services teams to plan ways to create new opportunities within the accounts they service;
Analyze our customers setup and identify missing products
Escalation point for technical inquires
Help our customers with projects such as migrations
Be the point of contact for technical in-depth questions
PROFILE Your success in this role will be achieved by using your fabulous communication skills and your focus on positive customer outcomes.
You will also be able to demonstrate :
Proven experience in an enterprise support environment with a good understanding of customer support needs.
Experience in remote account management and / or support.
Leading the orchestration of teams to ensure support delivery needs for customers are met
Ability to translate between business units and technical teams
You’ve previously worked with the following technologies : IIS, SQL, Jira, Confluence,
You feel comfortable in analyzing data
You have at least 3 years of experience in a customer facing role
Challenging tasks in a successful and innovative company based in a central location in Vienna
Opportunities for personal development as part of the company’s sustained growth
A welcoming working environment in a committed and international team of employees from more than 30 countries
Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
Extensive training by mentors
Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary.
According to 9 Abs. 2 GlBG, the minimum collective salary is 42.672,- Euro gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.