Customer Service Agent German Team
GVC Holdings PLC
Vienna, AT, AT
vor 15 Std.

Your arena :

Handling customer inquiries via e-mail and phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters

Assessing individual issues and taking appropriate action to ensure customer needs are met

Working in coordination with other teams based at different locations that share similar objectives

Escalating system anomalies and general issues faced by customers to the relevant party

Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

Qualifications

Your entrance ticket :

German at native speaker level

English language skills to a business standard

Excellent written and verbal skills as well as high interpersonal skill level

Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries

Ability to perform well in a multi-task / cultural and ever changing dynamic environment

General computer knowledge (MS Office, Internet)

Good typing / keyboard skills

Your win :

We offer a salary of EUR 23.800,- gross p.a. plus really good extra payment for shift working

Awesome team of very knowledgeable & supportive colleagues

A modern and dynamic working environment in the heart of Vienna

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